Terms of Use

This page sets out the terms and conditions that govern your use of the Vipzino platform and services. It explains the relationship between us and our users, the rules that apply to accounts, and how we manage deposits, withdrawals, promotions and disputes. By using our site you agree to comply with these terms and any additional rules published on the platform.

Account responsibilities

Users are responsible for maintaining the confidentiality of their account credentials and for all activity that occurs under their account. We may require identity and address verification at any time to comply with our security checks and to process withdrawals. You must notify us promptly if you suspect unauthorised use of your account.

Eligibility requirements

Accounts are available only to individuals who meet the platform’s age and legal requirements. You must be of legal gambling age in your jurisdiction and have the right to use our services. We reserve the right to restrict access from certain jurisdictions where offering our services would be unlawful or otherwise prohibited, including the United Kingdom in some cases.

Acceptable platform use

You must use the platform fairly and in accordance with these terms. Prohibited activity includes fraud, money laundering, use of multiple accounts for the same person to abuse bonuses, and any attempt to interfere with the platform or other users. We may suspend or close accounts and withhold funds where we reasonably suspect unlawful or abusive behaviour.

General bonus and promotion rules

Promotions and bonuses are subject to specific rules published alongside each offer. Where applicable, you must opt in and meet the qualifying requirements to claim a bonus. Wagering requirements, game weightings and any maximum bet limits will be set out in the promotion terms. We may revoke, amend or withdraw promotions at our discretion and may void bonuses where we suspect abuse.

Deposits and withdrawals

Payment methods, processing times, minimums and maximums are displayed in our cashier and may vary by region and method. Withdrawals are subject to verification checks and may be delayed until satisfactory identification and source-of-funds information is provided. We may apply withdrawal limits, hold periods or installment processing in line with our risk and compliance procedures.

Dispute resolution

If you have a complaint or dispute you should contact our support team in the first instance. Where a resolution cannot be reached, we will provide information on internal escalation procedures. For enquiries please contact [email protected]. We aim to respond promptly and to attempt a fair resolution of all customer issues.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the platform or by other reasonable means. Continued use of the site after changes are published constitutes acceptance of the updated terms. If you do not accept any change you should stop using the services and close your account.