Get in Touch With Our Team
If you have any questions, account-related issues, technical concerns or general feedback, our support team is ready to help. We can assist with verification, deposits and withdrawals, game access and troubleshooting. Get in touch by live chat, email or phone and we will aim to resolve your enquiry quickly and professionally. For affiliate or partner enquiries use the dedicated channel listed below and expect a prompt reply during business hours. Support is available in English.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email for account and technical help) |
| General enquiries | [email protected] (company and billing enquiries) |
| Affiliate enquiries | [email protected] (partner programmes and tracking) |
| Phone | +44 20 7589 2147 (available during office hours) |
| Working hours | Mon-Fri, 09:00-18:00 (email replies 24-48 hours) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line, include your full name and up-to-date contact details, and attach any relevant files. Concise information helps us process your enquiry more quickly and reduces delays.
Contact Form
Response Time
Our support team aims to reply to most enquiries within one business day. Simple requests are often resolved in the first reply; complex cases such as payment checks, verification or account investigations may take longer while we gather information. If you need faster help, use live chat for priority assistance during support hours and keep any relevant documentation to hand.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve Vipzino. Please tell us about any issues, features you’d like to see or ways we can make the site easier to use. All feedback is reviewed carefully by our team and helps shape updates to the service and user experience. Thank you for helping us improve.